Refund policy

PoolTabit is operated by ACM US INC. This policy applies to eligible orders placed through pooltabit.com and delivered within the contiguous United States.

1. 30-Day Return Window

We accept authorized returns of eligible defective and non-defective products, subject to the conditions and procedures stated in this policy.

You may request a return within 30 days after your order is shown as delivered by the carrier.

For a non-defective return, the product must be:

Unused, unopened, and in the same condition in which it was received;
In its original packaging, with the original labels and any supplied parts and accessories; and
Accompanied by the order number or other proof of purchase.

Products that do not meet these requirements may not be eligible for a refund.

2. How to Request a Return

To request a return, contact us before shipping the product:

Email: contact@pooltabit.com
Phone: +1 909-479-4730

Please provide your order number, the reason for the return, and clear photographs of the product and its packaging. For a damaged, defective, or incorrect product, include photographs showing the issue, where safe to obtain.

We normally respond to return requests within 2 business days.

All returns require prior review and written authorization. Returns sent without prior authorization will not be accepted.

3. Authorized Return Location

Returns are accepted by shipment to an authorized return warehouse only. We do not accept in-person returns.

Do not send returns to our contact address.

After your return request has been reviewed and approved, we will provide the applicable authorized return warehouse address and return instructions.

Please follow our written packing and shipping instructions and any applicable carrier and transportation requirements. Do not ship a return to an address that we have not approved.

4. Non-Defective Returns

For an approved return resulting from buyer’s remorse, ordering the wrong product, or no longer needing the product:

The customer is responsible for arranging and paying for return shipping;
The product must be shipped using a trackable shipping service that complies with our written return instructions and applicable transportation requirements; and
The product must be shipped within 7 days after the return authorization and instructions are issued.

Please retain the shipping receipt and tracking information until the return and refund have been completed.

Original shipping charges paid by the customer, if any, are non-refundable for non-defective returns.

If standard shipping was provided free of charge, no undisclosed outbound shipping charge will be deducted from the refund.

We do not charge a restocking fee for approved returns.

5. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

Visible transit damage or receipt of an incorrect product should be reported within 48 hours of delivery whenever reasonably possible. Other product defects must be reported within the 30-day return window, without limiting any rights that cannot be waived under applicable law.

Reporting visible damage after 48 hours does not automatically waive any rights that may apply, but prompt reporting helps us preserve evidence and address carrier-related issues.

Do not ship a damaged or potentially unsafe product until we have reviewed the issue and provided written return instructions.

After reviewing the information and evidence provided, if PoolTabit confirms that the product arrived damaged, defective, or incorrect, the customer may choose one of the following remedies:

A replacement product at no additional cost, subject to availability; or
A full refund for the affected product to the original payment method, including applicable refundable sales tax and any original shipping charges paid for that product.

If a replacement product is unavailable, a full refund will be issued.

For an approved claim involving a damaged, defective, or incorrect product, we will tell you whether a return is required. If we require a return, we will arrange an appropriate shipping method and cover the authorized return shipping cost.

Minor Chlorine Tablet Fragments

A small amount of chlorine tablet fragments inside otherwise intact product packaging is considered normal under this policy and does not, on its own, qualify for a damage-related refund.

This exclusion does not apply to substantial breakage, damaged packaging, or other verified product issues. It also does not affect eligibility for an otherwise qualifying non-defective return under this policy.

6. Opened Products and Verified Product Issues

Products returned because of buyer’s remorse must remain unused and unopened.

Opening an outer shipping carton to inspect the delivered product will not, by itself, disqualify a verified claim involving damage, a defect, or an incorrect product.

If a product issue is discovered after the product has been opened or used, contact us before attempting a return. We will review the evidence and, for an approved claim, provide a refund or replacement in accordance with Section 5.

7. Non-Returnable Items

The following are not eligible for a non-defective return:

Products that have been opened, used, partially consumed, altered, relabeled, or repackaged, or that are missing original packaging, labels, supplied parts, or accessories;
Products damaged after delivery due to misuse, improper handling, improper storage, or failure to follow product or safety instructions;
Return requests made outside the applicable return window, or products shipped without prior return authorization; and
Products that do not match the original order, or returns involving false, misleading, or fraudulent information.

These exclusions do not automatically prevent us from reviewing a properly documented claim involving a product that arrived damaged, defective, or incorrect.

8. Return Inspection

Once an authorized return is received at the designated warehouse, we normally inspect it within 3 business days.

We will notify you whether the return has been approved or denied.

If a return is denied because it does not meet this policy, we will explain the reason and contact you regarding any available next steps.

9. Refunds

For an approved non-defective return, the refund will include the product price paid and any applicable refundable sales tax collected on the returned product.

Customer-paid return shipping and any original shipping charge paid by the customer are not refundable for a non-defective return.

We do not deduct a restocking fee.

Refunds for verified damaged, defective, or incorrect products are handled in accordance with Section 5.

Approved refunds are issued to the original payment method. Please allow up to 15 calendar days after refund approval for the funds to appear in your account.

If more than 15 calendar days have passed since your refund was approved and you have not received it, please contact us at contact@pooltabit.com.

Nothing in this policy limits any non-waivable rights or remedies available under applicable law.

10. Exchanges and Replacements

We do not offer general product exchanges.

If you would like a different eligible product, return the original product in accordance with this policy and place a new order separately.

A replacement provided to resolve a verified damaged, defective, or incorrect product is handled as a product-issue resolution and is not considered a general exchange.

Please refer to Section 5 for the applicable replacement procedures.

11. Website Orders and Special Orders

Orders completed through the standard online checkout are governed by this policy.

Manually quoted bulk, wholesale, or other special orders may be subject to separate written return, shipping, and refund terms provided to and accepted by the customer before payment.

Customers with questions about a bulk or special order should contact contact@pooltabit.com or +1 909-479-4730.

12. Contact Information

PoolTabit
Operated by ACM US INC