Shipping policy
At PoolTabit, we strive to process and ship orders as efficiently as possible. This Shipping Policy explains how we handle order processing, shipping, delivery, tracking, and shipping-related issues for orders placed on our website.
1. Shipping Area
We currently ship within the contiguous United States only.
- We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.
- We do not offer international shipping or export services through this website.
We reserve the right to cancel or refuse any order that appears to involve forwarding services, export activity, or shipment outside our supported delivery areas.
2. Order Processing Time
Orders are typically processed within 2–4 business days after payment has been received and approved.
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing times may be longer during peak periods, promotions, or due to product availability. Bulk, wholesale, pallet, or special orders may require additional handling time.
Order Cut-Off Time
Orders placed before 4:00 PM Pacific Time (PT) on a business day are considered received that business day for processing purposes, provided payment has been received and approved.
Orders placed at or after 4:00 PM PT, or on weekends or U.S. federal holidays, are considered received on the next business day for processing purposes.
This cut-off time applies to order handling only. It does not guarantee same-day shipment or affect carrier transit times.
3. Shipping Methods and Delivery Time
We offer shipping options based on product type, order size, and delivery destination.
Standard delivery typically takes 4–6 business days in total, including order processing time.
Estimated delivery dates shown at checkout or in shipping confirmation emails are estimates only and are not guaranteed.
Delivery delays may occur due to carrier delays, weather conditions, address verification issues, supply chain disruptions, high order volume, or delivery restrictions.
Bulk, wholesale, pallet, freight, and other special orders may have different delivery timelines. The applicable estimated delivery time will be provided in the written quote before payment is collected.
4. Shipping Charges and Sales Tax
Shipping Charges
We offer free standard shipping on retail orders delivered within the contiguous United States.
Bulk, wholesale, pallet, freight, custom, and other special orders may require separate shipping arrangements and charges, as explained in Section 5.
If a shipping charge applies, the full amount will be displayed at checkout or provided in a written quote before you place your order and make payment. No undisclosed shipping, handling, or carrier surcharge will be added after an order has been placed.
Sales Tax
We collect sales tax where required. Applicable sales tax is calculated at checkout based on your shipping address and applicable tax rules, and may vary by location. The tax amount will be shown separately, together with your final order total, before you complete your purchase. Free standard shipping applies to shipping charges only and does not waive applicable sales tax.
5. Bulk / Wholesale / Freight Orders
Large-volume, wholesale, pallet, or freight orders may require special shipping arrangements.
If the shipping cost cannot be calculated automatically at checkout, you must request and accept a written quote before placing your order.
The quote will include the product price, applicable shipping charges, any applicable sales tax, the total amount payable, and the estimated delivery time.
The order will not be confirmed, and payment will not be collected, until you have accepted the complete quote.
Orders requiring a manual freight quote are handled separately and are not accepted through the standard online checkout until the shipping charge has been confirmed.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
Please allow time for tracking updates to appear after the shipment has been created.
7. Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout.
Incorrect or incomplete addresses, refused deliveries, or failed delivery attempts due to customer-related issues may result in delays, returned shipments, or additional shipping charges.
If an order is returned to us for these reasons, additional shipping charges may apply before reshipment. Any applicable reshipment charge will be disclosed to you for approval before reshipment is arranged.
If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.
8. Delays, Lost Packages, and Delivery Issues
Once an order has been transferred to the carrier, delivery timing is outside our direct control. However, please contact us if you experience a shipping issue so that we can assist.
If your package is delayed, lost, damaged, or marked as delivered but not received, please contact contact@pooltabit.com as soon as possible and include your order number and a description of the issue.
We will review the issue, work with the carrier where appropriate, and help initiate an investigation or claim when needed. We will work with you to resolve the matter in accordance with our Refund Policy and applicable law.
9. Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your order arrives damaged, defective, or incorrect, please contact us promptly at contact@pooltabit.com.
Include your order number, a description of the issue, and, where possible, photos of the affected product and packaging so that we can review and help resolve the matter.
10. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at contact@pooltabit.com.
We cannot guarantee that change or cancellation requests can be accommodated once an order has been submitted. Orders that have already been processed, prepared for shipment, or shipped may not be changed or canceled.
This does not affect any rights you may have under applicable law.
11. Returns and Refunds
For information about returns and refunds, please review our Refund Policy.
12. Contact Us
If you have any shipping-related questions, please contact us:
PoolTabit
Email: contact@pooltabit.com
Phone: +1 909-479-4730
Address: 19800 MacArthur Blvd Suite 420, Irvine, CA 92612